Quality Analyst & Trainer -International BPO Back-End Process

We have an urgent opening with a reputed IT company,

Post :- Trainer & QC / Quality Analyst (International BPO Back-end process)

Industry – International B.P.O /K.P.O.

Experience required – 4 years to 8 years, ( As an International BPO Back-end Process QC or Trainer )

Location : Gurugram & New Delhi ( Peeragahi )

Salary : No bar for a right candidate,

Job Description :

• Develop and execute test plans to ensure that all objectives are met.
• Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
• Identify and remedy defects within the production process.
• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
• Compile and analyze statistical data.
• Ensure that user expectations are met during the testing process.
• Draft quality assurance policies and procedures.
• Ensure ongoing compliance with quality and industry regulatory requirements.
• Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials.
• Conduct In-house Workshops, Co-ordinate with External Trainers to help the teams learn what is required for their role.
•  Collate the training results and documentation of the same to present to the senior management weekly/monthly.

Quality Analyst & Trainer Requirements:

• A bachelor’s degree in computer science, information systems or a related field.
• Experience in quality inspection, auditing, and testing.
• Excellent communication skills, both written and verbal.
• Strong computer skills and knowledge of QA databases and applications.
• Strong analytical and problem-solving skills.
• Meticulous attention to detail.

REQUIRED SKILLS :
1. Exceptional customer service, active listening, and verbal skills,
2. Understanding of company products, services, and policies,
3. Strong time management and decision-making skills,
5. Adaptability and accountability,
6. Training of staff with new developments and details of the project.